FAQ
What distinguishes Athena Visage Ltd.'s high-end jewellery?
- Athena Visage Ltd takes pride in crafting exquisite, high-end jewellery that combines exceptional craftsmanship with unique designs. Our pieces often feature intricate details and premium materials, setting them apart in the world of luxury jewellery. Each piece is hand crafted by jewellery designer artisans and not factory made.
Can I request a custom-designed piece from Athena Visage Ltd?
- Absolutely! Athena Visage Ltd specializes in bespoke jewellery. Contact our team to discuss your vision, and we'll work closely with you to create a personalized and one-of-a-kind masterpiece.
What is the returns policy for Athena Visage Ltd?
- Commissioned pieces are non-refundable. However, for jewellery purchased directly through our website, we accept returns/exchanges within 21 days of delivery, provided the item is unworn and in its original condition and packaging. Return postage is the customer's responsibility.
How do I cancel an order with Athena Visage Ltd?
- If you wish to cancel an online order, please notify us within 24 hours. This ensures a prompt refund before production commences.
What if my Athena Visage Ltd jewellery is damaged during transit or has a craftsmanship issue?
- In the unlikely event of transit damage or a craftsmanship issue, contact us immediately. We are committed to resolving such matters, offering replacements or repairs as needed.
Does Athena Visage Ltd provide a sizing guide for its jewellery?
- Yes, we offer a detailed sizing guide to help you find the perfect fit for our rings. If unsure, contact us with your name and postal address, and we'll send you a ring sizing gauge.
Can I visit Athena Visage Ltd.'s physical store?
- Currently, Athena Visage Ltd operates exclusively online. Explore our website to discover our stunning jewellery collections and make secure purchases.
How does Athena Visage Ltd ensure the quality of its jewellery?
- Athena Visage Ltd is dedicated to maintaining a very high level of quality. Each piece undergoes careful inspection and packaging before shipment to ensure it meets our exacting standards.
Is there a warranty on Athena Visage Ltd.'s jewellery?
- Jewellery damaged through fair wear and tear, reckless use, or inconsistent with care instructions is not covered by our guarantee. However, we stand behind the quality of our craftsmanship and promptly address any issues arising from it.
Does Athena Visage Ltd offer international shipping?
- Yes, Athena Visage Ltd provides international shipping to bring our stunning high-end jewellery to customers worldwide. Check our shipping policies for more details.
- Athena Visage Ltd takes pride in crafting exquisite, high-end jewellery that combines exceptional craftsmanship with unique designs. Our pieces often feature intricate details and premium materials, setting them apart in the world of luxury jewellery. Each piece is hand crafted by jewellery designer artisans and not factory made.
Can I request a custom-designed piece from Athena Visage Ltd?
- Absolutely! Athena Visage Ltd specializes in bespoke jewellery. Contact our team to discuss your vision, and we'll work closely with you to create a personalized and one-of-a-kind masterpiece.
What is the returns policy for Athena Visage Ltd?
- Commissioned pieces are non-refundable. However, for jewellery purchased directly through our website, we accept returns/exchanges within 21 days of delivery, provided the item is unworn and in its original condition and packaging. Return postage is the customer's responsibility.
How do I cancel an order with Athena Visage Ltd?
- If you wish to cancel an online order, please notify us within 24 hours. This ensures a prompt refund before production commences.
What if my Athena Visage Ltd jewellery is damaged during transit or has a craftsmanship issue?
- In the unlikely event of transit damage or a craftsmanship issue, contact us immediately. We are committed to resolving such matters, offering replacements or repairs as needed.
Does Athena Visage Ltd provide a sizing guide for its jewellery?
- Yes, we offer a detailed sizing guide to help you find the perfect fit for our rings. If unsure, contact us with your name and postal address, and we'll send you a ring sizing gauge.
Can I visit Athena Visage Ltd.'s physical store?
- Currently, Athena Visage Ltd operates exclusively online. Explore our website to discover our stunning jewellery collections and make secure purchases.
How does Athena Visage Ltd ensure the quality of its jewellery?
- Athena Visage Ltd is dedicated to maintaining a very high level of quality. Each piece undergoes careful inspection and packaging before shipment to ensure it meets our exacting standards.
Is there a warranty on Athena Visage Ltd.'s jewellery?
- Jewellery damaged through fair wear and tear, reckless use, or inconsistent with care instructions is not covered by our guarantee. However, we stand behind the quality of our craftsmanship and promptly address any issues arising from it.
Does Athena Visage Ltd offer international shipping?
- Yes, Athena Visage Ltd provides international shipping to bring our stunning high-end jewellery to customers worldwide. Check our shipping policies for more details.